Get in touch
聯絡我們
Support is provided in English and Traditional Chinese. An automated assistant handles routine enquiries; anything outside its scope is passed to a human operator.
客戶支援提供英文及繁體中文服務。常規查詢由自動化助理處理，超出其處理範圍的事項會轉交人工客服。
電郵
The fastest way to reach us. Please include your account email so we can locate your record.
這是聯絡我們最快的方式。請一併提供您的帳戶電郵，以便我們查找紀錄。
Registered office
註冊辦事處
Hong Kong SAR香港特別行政區
Dynvora Global Technology Limited, incorporated in Hong Kong. Company registration number 80989995.
Dynvora Global Technology Limited，於香港註冊成立，公司註冊編號 80989995。
Common questions
常見問題
Who issues the card?
誰是發卡機構？
Cards are issued by licensed financial institutions. AnyItem operates the platform and provides distribution and servicing; it does not itself issue cards.
卡片由持牌金融機構發行。AnyItem 營運本平台並提供分銷與帳戶服務，本身並不發行卡片。
Do I have to verify my identity?
我必須完成身分驗證嗎？
Yes. No card is issued before identity verification is complete. Anonymous and unverified accounts are not offered.
是。未完成身分驗證前不會發卡。本服務不提供匿名或未經驗證的帳戶。
Which countries are supported?
支援哪些國家或地區？
Hong Kong SAR, Taiwan and Malaysia. Services are not offered to residents of the mainland of the People's Republic of China, the United States of America, or any comprehensively sanctioned jurisdiction.
香港特別行政區、台灣及馬來西亞。本服務不向中華人民共和國內地、美利堅合眾國，或任何受全面制裁司法管轄區的居民提供。
Is my balance a bank deposit?
我的餘額算是銀行存款嗎？
No. Balances are not bank deposits and may not be covered by any deposit protection scheme. Funds are held by the issuing institution or its designated safeguarding partner.
並非存款。餘額不屬銀行存款，可能不受任何存款保障計劃涵蓋。資金由發行機構或其指定的資金保管夥伴持有。
Why was my transaction declined?
為何我的交易被拒絕？
A transaction may be declined for reasons including insufficient balance, account limits, merchant category restrictions, or risk and compliance screening. Contact support if you believe a decline was made in error.
交易可能因餘額不足、帳戶限額、商戶類別限制，或風險與合規篩查等原因被拒絕。若您認為屬誤判，請聯絡客戶支援。
What languages does support cover?
客戶支援提供哪些語言？
English and Traditional Chinese. Our automated assistant handles routine enquiries and escalates anything outside its scope to a human operator.
英文及繁體中文。自動化助理處理常規查詢，超出其處理範圍的事項會轉交人工客服。